Jewelry Care & Warranty

CARE INSTRUCTIONS
Our jewelry is crafted to be worn for everyday use, however jewelry can experience discoloration over time due to multiple factors including exposure to moisture, chemicals and air. Metals like silver and gold are delicate, and despite our best efforts, they can still fade due to a process called oxidation.
This care guide will help you maintain your jewelry to ensure its longevity.
Plating rubbing off naturally occurs with general wear and tear, and is not considered a manufacturing fault.
You can follow these simple steps to help your gold plated jewelry last longer:
  • Keep your jewelry away from harsh chemicals, such as chlorine and bleach, as they can damage or discolor the metal
  • While our jewelry is water-resistant, we recommend removing your jewelry before showering, swimming or exercising. Or ensure to wipe completely dry after coming into contact with moisture.
  • Allow perfume, lotions and creams to be absorbed into skin before putting on your jewelry.
  • After use, clean jewelry gently with a soft dry cloth (all orders come with a special jewelry cloth) to remove any oil or dust and restore their shine.
  • When not in use, store your jewelry in your jewelry box or pouch in a cool, dry place to prevent oxidation, scratching and chains getting tangled.
  • Please be careful and prevent your jewelry from knocking into counter tops and rubbing against each other. Jewelry damaged by misuse or mishandling by the customer is not considered a manufacturing fault. 
    To clean your jewelry:
    • Wipe down after each wear. When you remove your jewelry for the day, get in the habit of giving it a quick wipe with a soft cloth or a jewelry cloth.
    • Soak the jewelry. In a small bowl, combine warm water with a few drops of mild soap. Stir the soap into the water to create some suds. Add one piece of jewelry and allow it to soak for about five to 10 minutes.
    • Remove dirt. If there is any dirt embedded in the crevices of the jewelry, use a cotton swab or a soft-bristled baby toothbrush to gently remove it.
    • Dry thoroughly. After the jewelry is rinsed, se a soft, lint-free cloth, dry the jewelry and buff the surface so it shines.
    WARRANTY
    We offer a 3-month warranty against manufacturing faults from the date of purchase on items with proof of purchase. Our warranty covers faulty items only. It does not cover general wear & tear, damage caused by misuse or mishandling.  Please refer to our care instructions above for general care instructions. You are entitled to a replacement or refund for a major fault.
    SUPPORT

    In case of any faulty goods please contact us with a photo and proof of purchase details. Items will be replaced at our discretion. At this point, we do not offer a repair service.

    Please contact us directly at shopalmstudios@gmail.com in regards to any warranty claims or care instructions.